This Refund Policy describes how FDS Worldwide Logistics handles refund requests for services booked through our platform.

1. Eligibility

Refunds may be considered when a service has not been rendered, a shipment is cancelled in accordance with our Cancellation Policy, or an billing error has occurred.

2. Non-Refundable Charges

Third-party costs already paid to carriers, customs authorities, or service providers on your behalf are generally non-refundable once incurred.

3. Processing Time

Approved refunds are processed to the original payment method within a reasonable timeframe, typically within 7–14 business days depending on your financial institution.

4. Disputes

If you believe a charge is incorrect, contact us promptly with your booking reference and supporting details so we can review your case.

5. Contact

For refund inquiries, please reach us through our contact form.