FDS Worldwide Logistics ("FDS", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our shipment tracking tools, or interact with our logistics services.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide when you contact us, request a quote, create an account on our client portal, or use our services, including:

• Full name and company name
• Email address
• Shipment and billing details
• Account login credentials
• Communications you send to us

Shipment & Logistics Data

When you use our freight, tracking, or delivery services, we may collect:

• Tracking numbers and reference IDs
• Origin and destination details for shipments
• Package descriptions, weight, and dimensions
• Delivery status and transit history
• Customs and documentation information where applicable

Automatically Collected Information

When you visit our website, we may automatically collect certain technical data, including:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Process, manage, and deliver shipments
• Provide real-time tracking and status updates
• Respond to inquiries, quotes, and support requests
• Manage client and admin portal accounts
• Improve our website, services, and user experience
• Send service-related notifications and updates
• Comply with legal, regulatory, and customs requirements
• Detect, prevent, and address fraud or security issues

3. How We Share Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

• Service providers: Trusted third parties who assist with shipping, warehousing, customs clearance, payment processing, and IT infrastructure, bound by confidentiality obligations.
• Carriers and partners: Airlines, shipping lines, trucking companies, and logistics partners necessary to fulfill your shipment.
• Legal requirements: When required by law, court order, or government authority, including customs and border agencies.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided where required.
• With your consent: When you have given explicit permission to share your information.

4. Client & Admin Portals

Our online services are accessed through separate portals for clients and administrators. Account data stored in these systems is protected by authentication controls and access restrictions. You are responsible for keeping your login credentials confidential and notifying us promptly of any unauthorized access to your account.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to maintain session state, remember preferences, and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may limit certain features of our website, including tracking tools and portal login functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted connections (SSL/TLS), access controls, and secure data handling practices. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal and shipment data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment records may be retained for a longer period where required by customs, tax, or transportation regulations.

8. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information, subject to legal retention requirements
• Object to or restrict certain processing of your data
• Withdraw consent where processing is based on consent
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details in Section 12.

9. International Data Transfers

As a global logistics provider, your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we take steps to ensure appropriate safeguards are in place to protect your information.

10. Third-Party Links

Our website may contain links to third-party websites, including our client and admin portals. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically for any changes.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• FDS Worldwide Logistics
• Email: info@fdswwl.com
• Website: Contact Form